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What to do
Once you notice something in your home that needs repair, you should contact our office. We have a list of contractors who are paid to undertake repairs in your home.
You can request a repair using the Northstar website, by sending an email or phoning us.
In emergency cases, please contact our Out-of-hours contact number:
For Gas issues, you should contact our gas contractor immediately. You can find the contact number in your moving in pack. (3*boiler cover number)
Post Inspections will be carried out to ensure the quality and standard of repairs undertaken.
All requests for repairs are placed into different categories. This helps us to ensure that all repairs are dealt with in a reasonable timeframe.
Emergency:
Gas leaks
Burst pipes
Electrical faults causing sparks or live wires
Flooding due to a broken pipe
Broken door or window compromising security
Loss of heating in extreme weather
Routine
All other repairs that is minor in nature.
Cost of any repair caused by tenant negligence
Replacing lost keys when lost
Plumbing in washing machine and dishwasher - professionally
Replacing shower head and hose when required
Replacing plug and chain when required
Northstar Repairs: 07930 998 910
Police, Fire Brigade, Ambulance – Emergency: 999 or 112
Police, Fire Brigade, Ambulance – Textphone users: 18000
Non-emergency – Police: 101
NHS Direct: 111
National Gas – Emergency Service: 0800 111 999
When surfaces appear cold and wet, it is likely that condensation is the cause. There might be places where walls appear damp, this is due to moisture. Look for areas on your wall with clouds of little black spots, in most cases, this is mould caused by condensation.
Open your window trickle vents during the day or when you're away. Aim to keep windows open for at least 15 minutes every day.
Avoid placing furniture against external walls. Try to leave space between the furniture and the wall to improve airflow.
While cooking, showering, or bathing, close internal doors, open the windows, and use extractor fans if you have them. Afterward, leave the windows open and let the extractor fans run for about 20 minutes to clear excess steam.
Use a cloth or squeegee to wipe down windows, mirrors, tiles, and shower doors to remove any moisture.
When cooking, keep lids on pans to reduce steam and save energy.
Only boil the amount of water you need in the kettle to minimize steam and save money.
Take shorter, cooler showers to minimize steam production.
When filling a bath, add cold water first to reduce steam and condensation.
Avoid drying wet clothes on radiators as this forces your boiler to work harder, costing as much as running a tumble dryer and increasing condensation.
If drying clothes indoors, use a drying rack in a room where you can open the window slightly and keep the door shut. A dehumidifier can help too. Did you know drying clothes indoors can add 10- 15 litres of moisture to your home every week?
Avoid using bottled gas or LPG heaters, as they release a lot of moisture into the air.
